Job Description

We are a global leader in designing and creating high-purity, high-quality performance chemicals and materials and software-based systems to safely and efficiently operate complex industrial facilities. 

To make our team stronger we are looking in Austria for a Field Service Technician m/f.

Responsibilities:

• Independently provides on-site service on Combustion (burner system) equipment: involving startup, repair, troubleshooting, training, preventive maintenance and safety review.
• Documents repair and actions on Service Reports and follows proper procedures to complete the service process.
• Maintains company assets; company car, test equipment and inventory securely and in working condition.
• Develops customer relationships in their respective area to generate labor, spare part and adjacent revenues. Works with junior field service technicians to help develop greater customer awareness and loyalty.
• Provides on-call emergency telephone support on a rotating basis (is not valid for now but could happen in the future)
• Inputs to service management, technical service or engineering on possible repetitive problems and suggests solutions.
• Provides a communication link between the customer and the Service to help ensure that effective service is provided to the customer.
• Works with service management, sales, and internal support groups to resolve customer problems.
• Trains junior field service technicians as needed.
• Serves as a role model for other field service technicians.
• Develops procedures and protocols to help improve service operations.

Education and Experience:

• Electrical/ electrotechnical education (apprenticeship)
• Related experience and/or training would be beneficial.

Requirements:

• Ability to troubleshoot using schematics
• Good application knowledge with at least 2 process lines would be would be nice to have
• Ability to manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
• Knowledge of Word Processing software, Spreadsheet software, Internet software and Service Works database contact management systems would be nice to have.

Have you become curious? 

Create your CV online and apply today!

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