Job Description

As a Service Engineer you will grow into a technical specialist role in airport technologies.

As a member of the Customer Service Department, he/she actively supports engineering activity to foster and maintain good working relationships with customers.

Responsibilities:

• You use all your knowledge, skills and competences to demonstrate customers what the company’s experience is about.
• In addition you provide the ideas to build the next generation airport.
• You contribute to the installation, initial testing, operation, preventive maintenance support, repair and modification of company’s-supplied equipment and systems at airports in Western Europe and beyond.
• Troubleshooting, in depth analysis of issues or incidents which are affecting the product performance.
• In follow-up you communicate pro-actively with the customers, informing them on the status and any results of issues encountered.
• Working together with the internal departments to guarantee client satisfaction.
• Vice versa providing expert support internally to incident management, regional sales desks or when required within a project management environment (site surveys, technical customer queries).
• Provide internal and external product training on the company’s equipment and standards, and train relevant airport stakeholders how to maintain and calibrate complex equipment.
• Participate in a 24/7 set-up support program to ensure customers to reports incidents were regionally applicable.
• Execute and follow-up existing maintenance contracts with Airports.
• As airports are the main locations to work he/she will be travelling up to 50% of the time. Working abroad for periods of max. 3 weeks does not frighten you.

Qualifications:

• Commercial sensitivity with customer focus
• Able to work in a changing multicultural environment.
• Excellent written and verbal communication and presentation skills
• Stress resistant personality who feels at his best in a challenging environment
• Result and quality oriented with an eye for detail
• Independent and driven “self-propelling” individual.

Experience:

• Excellent knowledge of International safety rules and regulations is an advantage
• Good knowledge of Aviation Rules and regulations: ICAO, EASA & FAA is an advantage
• Basic knowledge of automation systems, Field Bus Technology
• Basic knowledge of Network and Communication Technology using TCP/IP, fiber optic networks and other communication media is preferred.

Education:

• Bachelor electromechanics (Automation)
• Master in electromechanics (Automation)
• Equivalent of the above by experience.

IT-Skills:

• Working knowledge of MS office tools (MS Project, MS office, ... )
• ( Win CC or similar , C-, VBA, C++, …) are nice to have
• Industrial automation platforms.

Languages:

•  Multi-language, international & intercultural experience.
• Language know-how: English (Nr 1 priority), French, Dutch, Spanish anyother language is an asset.

Competencies:

• Accountability
• Customer Focus
• Integrity / Ethics
• Results Focus
• Vision and Values
• Customer Service
• Self-Development         
• Decision Making / Judgment
• Initiative
• Job knowledge
• Managing Technology
• Teamwork.

Extra’s:

• Meal vouchers, reward for participation in standby service, insurance, mobile phone & subscription incl., laptop.
• As you will be travelling to airports over Europe and beyond a company car is not included in the standard package.

Other requirements:

• Be able to provide a certificate of good conduct
• In possession of a valid (international) driving license.

Interested?

Create your CV online and apply today!

Job skills

• Strong planning and organizational skills.
• Technical Skills.
• Creative hands-on mentality.