As an Incident Manager, your role will focus on ensuring our customers are satisfied with the company’s service, by providing frequent and relevant communications, tracking issues and meeting service metrics (SLA’s). You will work with a global team of professional application and technical support consultants, providing guidance and work prioritization
The role requires someone who can keep a positive relationship with customers and employees alike, meet deadlines, provide leadership, stay organized, manage conflict and be creative, finding ways to improve our customers’ and employees’ experiences.
The Incident Manager will work within the global support team and have responsibility for all business-related incidents. You will be responsible for managing the process to restore normal service operation as quickly as possible to minimize the impact on business operations. Closely aligned with the service desk which is the single point of contact for customers communicating with RGS.