Job Description

Management

• Budgeting and strategic planning for server and client infrastructure areas. Responsible for cost estimates, budget, and roadmap/blueprint architecture planning of both areas Server and Client
• Manage a global team of system administrators and contracts and relationships with external vendors.
• Manage Microsoft licensing relationship, including inventory and reporting of yearly True Up and Online Services costs.
• Maintains Server and Client Documentation – Document and maintain all hardware inventory for Servers and Client equipment, Document Server Infrastructure and all Policies and Procedures associated to the both areas (Server and Client)
• Enforce basic service management process and behaviors among team members.
• On-call to respond to respond to major IT incidents and outages.

Server

• Maintain server infrastructure- Work to provide maximum availability of server resources. Monitor and manage server systems, including virtual hosts, VDI and guest operating systems.
• Business Analysis- Participate in the business planning process and align the IT functions to meet the business needs.
• IT Organization support- Communicate with and support activities of the fellow IT staffs in Telecom & Infrastructure - Enterprise Applications - ERP and PMO groups. Participate in SME group activities.
• Administration- Coordinate internal and external technical resources to provide maintenance and support of installed IT global server infrastructure. Review proposed purchases for justification and adherence to standards.
• Work with IT team(s) to resolve server issues as they are presented – i.e.; IT Tickets and Reported incidents
• Maintain server farms – i.e.; Suggest and implement upgrades and updates as needed to maintain the health of all server systems.
• Implement and manage Office 365 services such as Exchange Online, Skype Online OneDrive for Business and Teams.

Client

• Maintain Client Hardware Lifecycle - this includes standard workstations, laptops, thin clients, kiosks, shop floor systems, and mobile devices.  Document standards and exceptions.  Support and repair existing infrastructure and plan for future upgrades/replacements.  Evaluate market trends and new client technologies that can improve efficiency in the business.
• Maintain Client Software Lifecycle – this pertains mostly to Microsoft License Agreements related to the client infrastructure.  Ensure software license compliance.  Understand the existing licensing landscape and what is required to achieve future roadmap/blueprint goals.  Lead projects to upgrade client operating systems or client application software.
• Maintain Client Systems Management & Monitoring Tools.  Utilize the infrastructure tools; such as Antivirus, System Center Configuration Manager (SCCM), Active Directory, Login Scripting, Group Policies & Preferences, etc., to effectively manage the client environment.
• Responsible for developing and approving the client imaging process.  Responsible for the distribution of application packages, utilities, drivers, and OS patches.
• Responsible for all aspects of Output Management including harmonization and standardization of the printer environment (printing, scanning, copying, faxing) and managing Client Infrastructure Output Engineers.
• Responsible for providing technical solutions to support Service Desk staff.
• Proactively examine end-user device performance and implement solutions to add value and efficiency to the business.
• Close engagement and collaboration with the Network and communication team to Design an appropriate corporate WAN, LAN and WLAN infrastructure to support global network and increasingly cloud-based services.
• Understanding of network devices including switches, routers, wireless access points, and SDWAN equipment.

Job skills

• Technical degree, Computer Science or MIS degree or equivalent IT related experience.
• Seven plus years IT/MIS experience as Windows Systems Engineer, Windows Client Support, or equivalent.
• Experience with Windows server operating systems from 2003 to 2012 R2.
• Experience with virtualization technologies, specifically VMware ESXi 5.x.
• Experience with Network LAN/WAN, Desktop PC’s, Applications and Operating system is a plus.
• Knowledge of